1 – Improvements

• 9764 - Added time for the contact to wait for a response in monitoring.
  
  
• 9763 - Added agent name in sequential distribution of monitoring.
  
  
• 10633 - Adjusted and optimized login to the platform.
  
  
• 10082 - Optimization implemented in contact search.

2 - Corrections

 

• 9865 - Implemented filter by status when querying history via API.
  
  
• 8190 - Fixed an issue that incorrectly added unidentified DDD to the distribution report.