1 - Improvements

• 10487 - Adjusted the creation of an Authentication type message model following the standard passed on by Meta.
• 10446 - Several improvements were implemented within the message templates menu.
• 10348 - Direct editing of message models via the platform has been implemented.
• 10313 - Service category created and implemented in message models.
• 10173 - Complete overhaul of active contact functionality on the agent screen for channels that use message templates.