✨New

• New Pause Type: Continue Answering: A new pause type called "Continue Answering" has been implemented. With this functionality, agents will be able to pause without interrupting ongoing calls. They will be able to continue interacting with already active contacts and making active contacts, but will not receive new services in the waiting list while they are paused. The distribution rule remains unchanged, ensuring that paused agents are not assigned to new contacts.

✅ Fixes

• Internal corrections made.
• 11597 - Corrections to the message status service.
• 11640 - Fixed sending images through the Messenger channel.
• 11204 - Fixed difficulty cloning streams.
• 11755 - Fixed constant SMTP error in the email channel.
• 11748 - Fixed issue with difficulty in active contact on the agent screen.
• 11728 - Fixed the disappearance of email inquiries from the agent's waiting list when refreshing the screen.