✨New

• Integration of Generative AI with TTS in the flow: TTS (Text to Speech) functionality was added to the service component. With this integration, agents can respond to customers using audio messages, in addition to text options, audio with transcription and responses adapted to the type of message sent by the customer. The feature is optional and can be enabled as needed.

✅ Fixes

• 11886 - Fixed a crash in the flow when reaching the Generative AI component after the data entry stage.
• 11796 - Fixed an error that caused links received on the channel to break.
• 11450 - Fixed an issue that prevented channels from being grouped in message templates created for multiple channels.
• 11677 - Fixed problem in the flow that incorrectly ended calls when redirecting to a team.
• 11874 - Fixed stability issue that prevented Gupshup message status from being saved due to missing reference ID.
• 10570 - Fixed the issue where the balance was not consumed during batch sending.
• 10499 - Fixed the error that prevented batch shipments from being canceled.
• 8635 - Fixed the problem that prevented batch media from being sent to the channel.
• 11804 - Fixed the problem that prevented HSM messages from being sent to the contact via the agent screen.