✨ New
- Team Score Report: A new team-based report has been added, providing a clear view of each team’s average satisfaction score, as well as individual averages per agent.
✅ Fixes
13281 – Fixed simultaneous service transfer issue
12915 – Fixed an issue when saving contact notes with an empty field.
- 13430 – Fixed duplicate transfer messages
- 13450 – Fixed inconsistencies in the message statement report
- 13395 – Fixed the Mercado Libre channel
- 13562 - Media fixed in contact import and in the Email channel