✨ New
- Two-factor authentication (MFA) has been implemented for administrator users, increasing the level of security in platform access and management.
- It is now possible to end a break and automatically start another in a single action, making status changes faster and simpler.
- Email management for password recovery and new permission settings have been added, including limits and control of simultaneous attendances.
- The webhook now sends more complete information, providing greater visibility into system events. This allows better monitoring of integrations, makes it easier to identify issues, and brings more security and reliability to communication.
- Now the service time only starts counting when an agent actually begins the conversation. This ensures that the customer is not penalized while still in the waiting queue, providing more accurate SLA metrics and a much more transparent experience.
- Users can now have simultaneous logins on the agent screens.
- Possibility to identify the agent when closing the conversation.
- Improvement in the authentication requirement when MFA is enabled.
- Message compatibility improvement for message flows via API in the AI module
- Now it is possible to personalize colors for the appearance and customization of the Webchat channel.
✅ Fixes
- 13825 - Click to call returning an error when dialing.
- 13809 - PWA icon not being saved when customizing the webchat.
- 13663 - Slowness during login.
- 11964 - Administrators without BSP access permission able to access it through the direct URL.
- 12492 - Incorrect time in the Request Date field.
- 13657 - NIFI script to remove media already migrated to the bucket.
- 13784 - Recent contacts not being listed when the contact group is active.
- 13737 – Error 500 in the service report.
- 13385 – Adjustment to the reply button for Fortics BSP channels.
- 13768 – Active closing flow option being considered even when disabled.
- 13821 – Invoice (boleto) not being sent due to a media upload error.
- 13516 – AI interacting improperly during service.
- 13798 – Fix for sending messages to the Mercado Livre channel.
- 12771 – Fix for notifications on the agent screen after the agent views them.
- 12911 – Service report showing divergent information compared to the conversation report.
- 13781 – Adjustments to the reception of service queues.
- 13546 – Fix for sending media with delivered status.
- 13219 - Search filter error occurring when a status is not applied to the search.
- 13271 - Platform is not listing all channels in the message template registration.
- 13735 - Fixed empty return for tabulations.
- 13823 - Adjustment in saving integration media to cloud storage.