✨ New 

  • Bulk Actions in Session Monitoring: It is now possible to take actions for up to 50 sessions on the monitoring screen. Administrators can close or transfer sessions more efficiently, optimizing operations and response time during high-volume periods — especially in distributed support environments.

✅ Fixes

  • 12783 – Adjusted filtering of sessions by channels in monitoring.

  • 12589 – Fixed an issue where the reply function was displayed for channels without implementation.

  • 12963 – Fixed an error listing message templates in sessions expired by BSP.

  • 12540 – Fixed an error when creating batch sends for contact groups.

  • 12869 – Fixed deletion of message templates.

  • 13001 – Adjusted activation for channels with the 360 Dialog broker.

  • 13045 – Fixed message template sending for sessions not initiated in the broker.

  • 12603 – Fixed an error when creating message templates.

  • 12959 – Adjusted an error that prevented interaction with Sandbox channels.

  • 12885 – Fixed an error that prevented transfers by nickname.

  • 13083 – Fixed CSRF error in iframes.

  • 12562 – Fixed history logging on the agent screen.